To place an order, browse our online store, add your favourite items to your cart, and proceed to checkout. You may also create an account in advance for a faster experience. During checkout, you will need to enter your delivery address and complete your payment to confirm the order.

Unfortunately, once an order is placed, it cannot be cancelled or modified. If you notice an issue, please contact our customer support as soon as possible and we will do our best to assist.

Yes. After completing your purchase, you will receive an order confirmation email with your order details.

Please check your spam or promotions folder first. If you still cannot find the email, contact us and we will help you confirm your order.

We currently deliver across the Republic of Cyprus using Akis Express Courier Service. At the moment, we do not deliver outside Cyprus.

Delivery usually takes up to 2 working days once Akis Express receives your parcel. Delivery times may be slightly longer during busy periods or holidays.

Delivery charges depend on your order total:

• Under €50: €4.00
• €50 and over: FREE delivery 

For full delivery details, please visit our Shipping & Delivery page.

Once your order is ready to ship, you will receive a tracking link by email. Akis Express will also notify you when your parcel is out for delivery.

Orders are prepared Monday–Sunday, 08:00–18:00. Deliveries are handled by the courier according to their operating schedule.

If you are not available, the courier may leave a notice or attempt redelivery, depending on their delivery policy. For more information, please refer to our Shipping & Delivery page.

Yes. If you are not fully satisfied with your purchase, you may return eligible items according to our Returns Policy.

You can return your order in two ways:

• Return in-store, by bringing the items to a KIABI store
• Return by courier, by following the instructions provided in our Returns Policy

For full details, please visit our Returns & Refunds page.

Once your return is received and approved, your refund will be processed within the timeframes outlined in our Returns Policy. Refund timing may vary depending on your payment method.

If your item is faulty, damaged, or incorrect, please contact our customer support immediately with your order number and photos, and we will assist you as soon as possible.

We currently accept the following payment methods:

• Credit Card
• Debit Card

All payments are processed securely during checkout.

No. At the moment, Cash on Delivery is not available. Orders must be paid online using a credit or debit card.

Yes. All online payments are handled through secure and encrypted payment systems to ensure your information is protected.

Each product page includes a size guide to help you choose the best fit. We recommend checking the measurements carefully before placing your order.

We do our best to display product colours as accurately as possible. However, colours may appear slightly different depending on your screen or device settings.

Some items may return, depending on availability and seasonality. We recommend checking back regularly for updates.

No. You can place an order as a guest. However, creating an account allows you to save your details and enjoy a faster checkout experience.

If you have forgotten your password, click on the “Forgot Password” option on the login page and follow the instructions to reset it via email.

You can contact our customer support team via email using the contact form available on our website.

Please include your order number, full name, email address (so we can reply back to you), and a clear description of your request.

Your personal data is used only to process your orders, arrange delivery, manage returns, and provide customer support services.

You can find full details about how we process personal data in our Privacy Policy, available on our website.